Help and guidance
Frequently asked
questions
Find direct answers about products, applications, locations and support. For additional help, contact First Heritage or open Live Chat.
insured by
Products and services
5 questionsWhat product areas can I explore?
Savings Account, Demand Deposit, Investment and Loans.
Which savings accounts does First Heritage offer?
Personal Savings Account, Ileya Savings Account, Christmas Savings Account and Pilgrim Savings Account.
Which Demand Deposit accounts does First Heritage offer?
Current Account, Term Deposit Account, Child Education Account, Contribution Account and Salary Account.
Where are rates, fees and eligibility details available?
Rates, fees, eligibility and product terms are available through First Heritage product support, the Contact and Support page, and service locations.
Does this website provide online banking or payment transactions?
This website provides product information, application guidance and support routes. It does not provide an online banking portal or process payment transactions.
Applications and loan forms
4 questionsCan I apply for a loan online?
The website provides application guidance and downloadable PDF forms. Downloading a form does not submit a loan application.
Does downloading a form mean I qualify for a loan?
No. First Heritage assesses each completed application and communicates the decision through its application process.
How do I return a completed form?
Use the application channel provided by First Heritage. The How to Apply page explains the process, and the Loan Application Forms page provides the downloadable PDFs.
What should I never include in a general message?
Never include your PIN, password, one-time password, full card details, Bank Verification Number or a completed application form in a general website enquiry, email or Live Chat.
Locations and support
5 questionsWhere is the head office?
Omu-Aran Road, Oro-Ago, Ifelodun LGA, Kwara State, Nigeria.
Where are First Heritage service locations?
First Heritage serves customers in Idofian, Igbaja, Ganmo, Share, Patigi and Ilesa Baruba.
How do I prepare for a branch visit?
Use the Branches page and contact First Heritage for the location, opening time and service availability before travelling.
How can I contact First Heritage?
Email info@firstheritagemfb.com, call +234 913 934 0303 or +234 703 825 0664, use the Contact and Support page, or open Live Chat.
What is Live Chat for?
Live Chat provides website support and general guidance. Never share passwords, PINs, one-time passwords, full card details or completed application documents in chat.
Concerns and privacy
2 questionsHow can I report a concern?
Use the Complaints and Redress page, call the general support numbers, send an email, or visit a service location.
Where can I send a privacy complaint or rights request?
Contact Data Protection Officer Adebayo Adekeye at adebayoadekeye@firstheritagemfb.com or +234 810 035 4570.
Still need help?
Speak with First Heritage
Use Contact and Support or open Live Chat for general guidance.