Complaints and redress
Tell us about your
concern
If something has gone wrong or you are dissatisfied with a service, explain the issue clearly through a First Heritage support channel. First Heritage will identify the matter and guide you on the next step.
insured by
Help us understand the issue
Provide only the information needed to explain the concern.
- 01Your name and preferred contact details
- 02The product, service or location concerned
- 03When the issue happened
- 04A clear description of what went wrong
- 05The outcome or help you are requesting
What not to send
Protect sensitive
information
Keep confidential banking information out of a general complaint message.
Use First Heritage’s designated secure channel when sending identity documents, account records or completed application forms.
Support channels
Contact First Heritage
Choose the route that best matches your concern or general support need.
Send a general message to the First Heritage support team.
info@firstheritagemfb.comPhone
Call First Heritage using either general support number.
+234 913 934 0303+234 703 825 0664In person
Visit a First Heritage service location during its opening hours.
View BranchesOnline
Use the Contact form or Live Chat for general guidance.
Open Contact and SupportPrivacy complaints
Privacy inquiries,
complaints and rights
requests
For privacy enquiries, complaints and rights requests, contact the Data Protection Officer.
Adebayo Adekeye
FIRST HERITAGE MICROFINANCE BANK LIMITED
P.M.B 1012, Omu-Aran Road, Opposite C.C.C. School, Oro-Ago, Kwara State
Need another route?
Get further support
Use Contact and Support or visit a First Heritage service location.